Return & Refund Policy

Policy Overview

At RegaliaTown LTD, we stand fully behind everything we sell. If for any reason you are not completely satisfied with your purchase, this policy outlines the clear, fair process for returns and refunds.

The 3-Day Return Window

You must initiate the return process within 3 calendar days of your confirmed delivery date. No exceptions.

We recommend inspecting your order thoroughly upon delivery. If you notice any issue — damage, incorrect item, quality concern — please contact us immediately without delay.

What Counts as "Initiated"

A return is considered "initiated" when you have contacted RegaliaTown LTD — by email, phone, or WhatsApp — within the 3-day window AND received a Return Authorization Number (RAN) from our team. Do not ship anything before receiving your RAN.

Return Eligibility Requirements

To be eligible for a return, ALL of the following conditions must be satisfied simultaneously. Items that do not meet all requirements will not be accepted.

Eligible for Return — All Conditions Must Be Met

• The item is a standard, non-personalized, non-customized product from our catalog
• The return is initiated within 3 calendar days of confirmed delivery
• The item is in its original, unused condition — unworn, unwashed, and completely unaltered
• The item is returned in its original packaging, including all tags, labels, and protective materials
• A Return Authorization Number (RAN) has been issued by RegaliaTown LTD before shipment
• The item is accompanied by the original receipt or proof of purchase

NOT Eligible for Return

• Personalized, custom, or engraved items — unless manufacturing error
• Items that have been worn, used, altered, or washed in any way
• Items returned after the 3-day return window has closed
• Items returned without a Return Authorization Number (RAN)
• Items not in original condition or missing original packaging
• Items damaged after delivery due to customer handling or improper storage
• Sale or clearance items specifically marked as final sale at time of purchase

Required Item Condition for Returns

All returned items must be in their original, pristine condition — exactly as they were when received. RegaliaTown LTD reserves the right to refuse any return that does not meet our condition standards.

Original Packaging Requirement

All returned items must be returned in their complete original packaging. This is a firm requirement. Items returned without original packaging will not be accepted.

• Original RegaliaTown-branded outer box or packaging bag
• All inner protective materials — tissue paper, foam inserts, padding, and protective wrapping
• Original product box or case, if applicable to the item
• All accessories and components originally included in the package
• Original care instructions, product documentation, and all inserts
• Any branded labels, stickers, or authenticity cards included with the product

Step-by-Step Return Process

Do not send any item back to us without first receiving a Return Authorization Number (RAN). Items returned without authorization will not be accepted and will be returned to sender at their expense.

Return Shipping — Customer Responsibility

The cost of return shipping is the responsibility of the customer, except in cases where the return is due to a RegaliaTown LTD manufacturing or shipping error.

• Use a trackable shipping method — USPS Priority Mail, FedEx, or UPS are all acceptable
• Purchase shipping insurance equivalent to the full value of the item being returned
• Keep your tracking number and shipping receipt until your refund has been confirmed
• Ship returns to: RegaliaTown LTD Returns Department, Houston, Texas, USA (full address provided with your RAN)

Refund Process & Inspection

Once your returned item arrives at our facility, it undergoes a thorough inspection before any refund is issued.

15-Business-Day Refund Timeline

Accepted Payments & Refund Methods

All refunds are returned exclusively to the original payment method used for the purchase. We accept and refund to all major payment methods.

Non-Returnable Items

The following items are explicitly excluded from our return policy and are final sale:

• Personalized & Custom Items: Any item personalized with names, lodge numbers, initiation dates, officer titles, or custom embroidery or engraving
• Custom Order Items: Items created specifically to a customer's unique specifications not part of our standard catalog
• Final Sale Items: Items explicitly marked as 'Final Sale,' 'Clearance,' or 'Non-Returnable' at time of purchase
• Worn or Used Items: Any item that has been worn or used at a lodge meeting, ceremony, degree, or any occasion
• Altered Items: Items that have been modified, repaired, or altered in any way after receipt
• Damaged-by-Customer Items: Items damaged through improper use, storage, or handling after delivery
• Gift Cards: Gift cards never expire, and are not refundable or exchangeable for cash, except where the law requires

Custom & Personalized Order Policy

Custom orders are non-refundable and non-returnable under all standard circumstances once confirmed in writing and in production.

Exceptions — We Will Refund or Replace If:

• The personalization contains an error that differs from the written, confirmed specification you provided
• The product has a manufacturing defect that renders it unfit for its intended purpose
• The product differs materially from what was agreed in the written order confirmation

Damaged or Defective Items

Disputes & Escalation

If you are not satisfied with the outcome of your return request, the following escalation options are available:

Start a Return or Ask a Question